Privacy Policy

This Privacy Policy explains how Spin Samurai Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and other applicable notices.

Spin Samurai holds licences from the Comoros AOFA (ALSI-202508056-FI2), the New Brunswick Tele-gambling Commission (licence 0000002), and the Tobique Gaming Commission (licence 0000091). Player data is protected by 128-bit SSL encryption, and RTP and RNG fairness are independently audited by eCOGRA.

Information we may collect

When you use Spin Samurai Casino, we may handle information that identifies you, relates to your account or is connected with activity on the website. The information collected depends on how you use the services, the features available to you and the legal checks that may apply. We aim to collect information that is reasonably needed to provide, secure and improve the website.

Account and contact information

This may include your name, date of birth, residential details, email address, username, account preferences and other information supplied when you register or update an account. We may also keep records of messages and requests sent to customer support, including information needed to respond to a question or resolve an account issue.

Identity and verification information

To help confirm identity, age, location or eligibility, we may request verification documents or other information. This can include documents or details used for customer verification, account security, responsible gambling checks and anti-fraud assessments. Verification material may contain sensitive personal information, so it is handled for the relevant purpose and protected using appropriate safeguards.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, bonuses where applicable, payment status and related transaction history. Payment providers may process payment credentials directly. Where appropriate, we may receive limited payment information, such as transaction references, payment method type or status, rather than complete payment details.

Device, technical and usage information

When you visit the website, technical information may be collected, such as your IP address, browser type, device type, operating system, language settings, pages viewed, dates and times of access, referral information and general interaction data. We may also receive information about errors, performance and security events. This helps us operate the website and investigate suspicious or unusual activity.

Information from other sources

We may receive information from service providers, payment partners, identity and verification services, fraud prevention services or other parties where this is necessary for providing the services, meeting legal obligations or protecting players and the website. We expect information obtained from these sources to be handled consistently with this policy and the purpose for which it was supplied.

How we use personal information

Personal information may be used for the following purposes:

Creating, administering and maintaining your player account.
Providing casino services, processing gameplay activity and displaying relevant account information.
Processing deposits, withdrawals and other payment or transaction requests.
Confirming identity, age and eligibility, including completing verification checks where required.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating and other prohibited or suspicious activity.
Protecting the security, availability and integrity of the website, systems, accounts and payment processes.
Providing customer support, responding to enquiries and managing complaints or disputes.
Meeting legal, regulatory, tax, accounting, court or law enforcement requirements that apply to the services.
Monitoring website performance, understanding general usage and improving features, content and player experience.
Sending service messages about your account, security, transactions, important changes or other operational matters.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.

We do not use personal information for purposes that are unrelated to the reason it was collected unless a further use is permitted or required by applicable requirements. Where reasonably possible, we use information in a way that is proportionate to the purpose and limit access to people and service providers who need it.

Sharing information

Personal information may be shared with trusted providers that help operate the website and services. These providers may support hosting, payment processing, identity verification, fraud prevention, customer support, information security, analytics, communications or technical maintenance. They are expected to handle information only for authorised purposes and to apply appropriate security measures.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a lawful request, protect rights or safety, investigate suspected wrongdoing, enforce website terms or support a business transfer. We do not sell personal information as a general business practice. If information is handled in another country by a service provider, reasonable steps should be taken to protect it in accordance with applicable privacy requirements.

Cookies, storage and data security

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on a device to help a website remember settings, maintain sessions, support security, understand usage and improve functionality. Some cookies are needed for core website features, while others may help with analytics, preferences or communications.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect account access, security features or the way some parts of the website operate. Your browser may also provide options to remove existing cookies or notify you before they are stored.

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure transmission and restricted handling of verification and payment-related information. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details confidential and contact support promptly if an account may have been compromised.

Storage and retention

Personal information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and support records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Closing an account does not necessarily result in the immediate deletion of every record. Information may need to remain available for legal compliance, dispute handling, fraud prevention, security investigations, accounting or the establishment, exercise or defence of legal claims.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.

Making a data request

To exercise your privacy rights, ask a question about this policy or make a data request, contact support@spinsamuraicasino.wtf. Please describe your request clearly and include enough information for us to understand what you need. We may ask for reasonable information to confirm your identity and protect account security before completing a request.

Access: ask for a copy of personal information associated with your account, subject to applicable exceptions.
Correction: ask us to update information that is inaccurate, incomplete or out of date.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. This right may be limited where records must be retained.
Marketing consent: withdraw consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message where available.

Withdrawing marketing consent does not stop essential service communications, including messages about account security, transactions, verification, responsible gambling, changes to services or other operational matters. If you request deletion or restrict the use of information, some services or account functions may no longer be available where the information is necessary to provide them or meet legal requirements.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will be made available on this page. Where a change is material, additional notice may be provided through the website or by an appropriate account communication. Your continued use of the services after an update may indicate that you have read the revised policy, subject to any consent requirements that apply.

If you have concerns about how personal information is handled, please contact support@spinsamuraicasino.wtf so the matter can be reviewed.